Question 1

What makes Luma different?

Accepted Answer

Luma was founded by a healthcare professional with one mission: to create the kind of healthcare experience patients deserve. Transparent pricing. No hidden fees. No insurance required. Just personalized, physician-guided care that's simple, accessible, and built around you. And because better health should create brighter futures, we donate 10% of our profits to charitable causes.

Question 2

How does Luma work?

Accepted Answer

Start with a quick online health assessment. A licensed provider reviews your answers, and if prescribed, your medication is compounded and shipped discreetly to your door.

Question 3

Do I need insurance?

Accepted Answer

No. Luma is a self-pay program with transparent flat pricing. No insurance, no hidden fees, no surprise costs.

Question 4

What states does Luma service?

Accepted Answer

We currently serve patients across the United States. Availability of specific treatments may vary by state based on local regulations.

Question 5

How long does the process take?

Accepted Answer

Most patients complete the online assessment in under 10 minutes. Provider review typically takes 24–48 hours and oftentimes less, and approved medications ship free with 2-day shipping.

Question 6

Can I change or cancel my treatment after checkout?

Accepted Answer

You can cancel upcoming orders anytime before your next billing date through your patient portal or by emailing support@joinluma.com to prevent future charges. Canceling future orders does not refund an order that has already been billed or fulfilled.

Question 7

What is your cancellation/refund policy?

Accepted Answer

You are only charged if a licensed provider approves treatment. You can cancel upcoming orders anytime before your next billing date through your patient portal or by emailing support@joinluma.com to prevent future charges. Canceling future orders does not refund an order that has already been billed or fulfilled.

Question 8

What happens if I'm not approved?

Accepted Answer

Your payment information is securely stored using encrypted, HIPAA-compliant systems during checkout. You will not be charged for your medication unless an independent licensed provider determines that treatment is medically appropriate and approves your prescription. If your treatment is not approved, no charge will be made to your card.

Question 9

Do purchases include all supplies?

Accepted Answer

Yes. Your treatment plan will include the medication, all necessary supplies (needles, syringes, alcohol swabs), licensed physician oversight, and discreet shipping.

Question 10

Are the pharmacies FDA regulated?

Accepted Answer

At Luma, prescribed GLP-1 medications are filled by state-licensed U.S. 503A compounding pharmacies. While compounded medications themselves are not FDA-approved, 503A pharmacies are licensed and regulated by their respective state boards of pharmacy and must follow applicable federal and state requirements.

Question 11

Who are the providers at Luma?

Accepted Answer

Medical care through Luma is provided by Arora Health and Aesthetics, led by Dr. Sean Arora. Its licensed providers review medical history and determine whether treatment is appropriate. Join Luma is a technology platform, not a medical practice; completing intake does not guarantee a prescription.

Luma — weight loss, hair growth & online telehealth. Because feeling good
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Luma — weight loss, hair growth & online telehealth. Because feeling goodchanges everything.

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