Communicate in a way that suits your clients

Learning how to use a new tool for communicating with an agency can become a huge obstacle for clients, so Luma provides a single email address for getting in touch. If your clients don’t want to learn how to use the client-side interface in Luma, they don’t have to.

Communicate in a way that suits your agency

Pull all of your client messages out of a messy email system and into a clear, actionable communication platform. Messages are categorised by type, meaning that support requests and questions can be assigned to and answered by the relevant team member, whilst leaving a space for campaign and project updates.

Capture, discuss, and manage support requests

Projects and campaigns are made up of changes, issues, and questions. Luma provides a single space for capturing and assigning these support requests, helping to reduce interruptions and contain all the necessary information in one place.

Take the admin out of clients comms and keep everyone in the loop

Valuable agency time is wasted by manually checking on progress, whilst client happiness is affected when they don’t know what’s going on. With a multi-stage funnel and automated updates, both you and your clients always know how everything is progressing.

Learn more about your working relationships

Access client and agency-level dashboards filled with glorious data. This not only allows you to analyse and improve internal processes, but also highlights your team’s hard work; helping to improve your reputation, establish stronger relationships, ensure fair and transparent billing, and improve client retention rates.

The product is in the last stages of development and soon will be ready to help you, your team and your clients work better together.

We are opening our doors for early beta users in January 2019 and have an offer for the first 100 companies to join our launch list.

By signing up, you will:

1) Be a part of an extended 3 month trial period (No credit card required).
2) Have one of our team members help you get your company fully setup, and answer all of your questions in a one-to-one session

Consent

Built by Bees in Manchester.