Never miss a message again

Pull all of your client messages out of a messy email system and into a clear, actionable communication platform.

Messages are categorised by type, meaning that support requests and questions can be assigned to and answered by the relevant team member, whilst leaving space for campaign and project updates.

Capture & manage actions

Projects and campaigns are made up of changes, issues, and questions.

Luma provides a single space for capturing and assigning these support requests, helping to reduce interruptions and contain all the necessary information in one place.

Turn messages into action

Questions, issues, requests. They come thick and fast, and often within the same message.

You can highlight any text to create an action. This means the right person can be assigned and everyone can see the status of each action as it progresses.

Workflows that work for you

The stages of a workflow keep everyone up-to-date on how an action is progressing. But workflows differ across agencies and even the teams within an agency.

Luma has several workflow templates, but if you need something more bespoke then you can create your own.

Make it easy for your clients

Having all your client comms in a centralised tool has plenty of benefits for an agency. But here’s the catch: clients often just want to use email.

No problem. Provide your clients with a single email address for getting in contact and all new messages will be pulled into Luma. Clients never have to use the Luma interface if they don’t want to.